ItStartedHere Terms and Conditions
The following terms of service (these “Terms of Service”), govern your access to and use of the IT STARTED HERE platform, Site & Application, including any content, functionality and services offered on or through www.itstartedhere.co.uk (the “Site”)
IT STARTED HERE Ltd (“IT STARTED HERE”) provides an online marketplace platform and services that connects users providing information, advice and Expertise (the “Consultants”) with users seeking information, advice and Expertise (the “Customers”) (collectively, the “Services”), which Services are accessible at www.itstartedhere.co.uk and any other websites or applications through which IT STARTED HERE makes the Services available (collectively, the “Site”) and as an application for mobile devices (the “Application”).
Our Customer Support team is on hand 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request to Support@itstartedhere.co.uk .
“Appointment” means a scheduled voice, video call, text conversation or Face to Face meeting coordinated via the Services between Users in connection with and subject to the terms of a Profile listing.
“IT STARTED HERE Content” means all Content that IT STARTED HERE makes available through the Site, Application, or Services, including any Content licensed from a third party, but excluding User Content.
“Collective Content” means User Content and IT STARTED HERE Content.
“Content” means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials.
“Consultant” means a User who offers information and advice to other Users and creates a Profile listing via the Site, Application or Services.
“Profile listing” means an offer by a Consultant to provide the Services via the Site, Application, and Services.
“User” means a person who completes the IT STARTED HERE’s account registration process as described under “User Account Registration” below, and includes, without limitation, Consultants and Customers.
“User Content” means all Content that a user posts, uploads, publishes, submits or transmits to be made available through the Site, Application or Services and includes, without limitation, Profile listings.
“Customer” means a User who uses the Site, Application or Services to access information and advice from other Users.
“Tax” or “Taxes” mean any sales taxes, value added taxes (VAT), goods and services taxes (GST), other similar location specific and indirect or other withholding and personal or corporate income taxes.
- USAGE/ ELIGIBILITY
You will use this site in a manner consistent with any, and all, applicable laws, legislation, rules and regulations. If you violate any restrictions in these terms, you agree to indemnify IT STARTED HERE for any losses, costs or damages, including reasonable legal fees, incurred by IT STARTED HERE in relation to, or arising out of, such a breach.
THE SITE, APPLICATION AND SERVICES ARE INTENDED SOLELY FOR PERSONS WHO ARE 18 OR OLDER. ANY ACCESS TO OR USE OF THE SITE, APPLICATION OR SERVICES BY ANYONE UNDER 18 IS EXPRESSLY PROHIBITED. BY ACCESSING OR USING THE SITE, APPLICATION OR SERVICES YOU REPRESENT AND WARRANT THAT (I) YOU AGREE TO BE BOUND BY THESE TERMS AND (II) THAT YOU ARE 18 OR OLDER AND ABLE TO FORM LEGALLY BINDING CONTRACTS AND ARE NOT A PERSON BARRED FROM ACCESSING OR USING THE SITE OR APPLICATION UNDER THE LAWS OF ENGLAND OR OTHER APPLICABLE JURISDICTION.
- ACCEPTANCE OF TERMS
In these Terms, “you” and “your” refer to the individual or entity that uses the Site, Application or Services. “We”, “us”, or “our” refer to IT STARTED HERE. In addition, in these Terms, unless the context requires otherwise, words in one gender include all genders and words in the singular include the plural and vice-versa.
The site, application and services comprise an online platform through which Consultants may create Profile listings (as defined below) in order to offer information, advice and expertise to Customers. You understand and agree that IT STARTED HERE is not a party to any agreements entered into between Users (as defined below). IT STARTED HERE has no control over the conduct of Users of the site, application and services or any information provided in connection thereto, and disclaims all liability in this regard.
Certain areas of the Site and Application (and your access to or use of certain aspects of the Services or Collective Content) may have different terms and conditions posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions posted for a specific area of the Site, Application, Services, or Collective Content, the latter terms and conditions will take precedence with respect to your use of or access to that area of the Site, Application, Services, or Collective Content.
You acknowledge and agree that, by accessing or using the site, application or services or by downloading or posting any content from or on the site, via the application or through the services, you are indicating that you have read, and that you understand and agree to be bound by these terms, whether or not you have registered with the site and application. If you do not agree to these terms, then you have no right to access or use the site, application, services or collective content. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, “you” and “your” will refer and apply to that company or other legal entity.
“These general terms and conditions (the “Conditions”) apply to:
(a) The use of any information, pictures, documents and/or other services offered by IT STARTED HERE via (our “Website”);
(b) The connection and scheduling of appointments between Users on the Platform.
IT STARTED HERE reserves the right, at its sole discretion, to modify the Site, Application or Services or to modify these Terms, including the Service Fee (as defined below), at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or via the Application. We will also update the “Last Updated Date” at the top of these Terms. Modifications to these Terms shall automatically be effective upon posting; provided, however, that material changes to the Terms will be effective as to an existing User Fourteen (14) days after notice to the User is provided via email from support@ItStartedHere.co.uk to your email address on file with IT STARTED HERE. You agree to keep your email address on file with IT STARTED HERE up-to-date. By continuing to access or use the Site, Application or Services after we have posted a modification on the Site or via the Application or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services.
- EXCLUSION OF LIABILITY FOR EXTERNAL LINKS
The Site, Application and Services may contain links to third-party websites or resources. You acknowledge and agree that IT STARTED HERE is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by IT STARTED HERE of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products or services on or available from such websites or resources.
- INFORMATION ON THE WEBSITE
The information on the Website is for general information purposes only and does not constitute advice. Even though IT STARTED HERE has composed its Website with care, the information, texts, documents, graphics, and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. IT STARTED HERE does not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or information is correct, up to date and accurate.
To the maximum extent permitted under applicable law, IT STARTED HERE shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any wilful misconduct or from gross negligence on the part of IT STARTED HERE.
IT STARTED HERE shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
- INTELLECTUAL PROPERTY
The Site, Application, Services, and Collective Content are protected by copyright, trademark, and other laws of the United Kingdom and foreign countries. You acknowledge and agree that the Site, Application, Services and Collective Content, including all associated intellectual property rights is the exclusive property of IT STARTED HERE and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, Application, Services, or Collective Content.
All brand names, logo, product names and titles used on the Website are trademarks or trade names of IT STARTED HERE or third party trade mark or trade name holders. You are not allowed to use or reproduce any such trademarks, logo or trade names as this may constitute an infringement of the holder’s rights.
The rights in the Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are owned by or licensed to IT STARTED HERE and/or its suppliers and subcontractors.
You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of subscribing to any service with us, or for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.
- DATA PRIVACY
- UNSOLICITED IDEAS
In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to IT STARTED HERE by e-mail or otherwise, you grant us an irrevocable, free of charge non-exclusive and worldwide right to use, copy, adapt, modify, publish and/or commercially exploit such Materials to the fullest extent in whatever form and via all media known and to date unknown for the duration of the intellectual property rights in the Materials and we shall not be bound by any confidentiality obligation in respect of such Materials.
To the maximum extent permitted under applicable law, you hereby indemnify and hold IT STARTED HERE harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.
- THE SERVICE WE PROVIDE
The Site is a marketplace platform for Users to connect and schedule Appointments in order to share and exchange information with other Users. You may view Profile listings as an unregistered visitor to the Site, Application and Services; however, if you wish to use the Services or post a Consultant Profile listing, you must first register to create a IT STARTED HERE Account (as defined below).
IT STARTED HERE’S ROLE IS SOLELY TO FACILITATE THE AVAILABILITY OF THE SITE, APPLICATION AND SERVICES AND TO PROVIDE SERVICES RELATED THERETO, SUCH AS FACILITATING APPOINTMENT SCHEDULING, CALL QUEUING, CALL CYCLING, PAYMENT INTEGRATION AND VOICE, TEXT OR VIDEO CALLS (SEE WWW.ITSTARTEDHERE.CO.UK/HOWITWORKS FOR MORE DETAILS). IT STARTED HERE DOES NOT PROVIDE AND IS NOT RESPONSIBLE FOR USER CONTENT OR ANY INFORMATION OR ADVICE EXCHANGED BETWEEN USERS DURING APPOINTMENTS OR OTHERWISE. IT STARTED HERE DOES NOT VERIFY THE CREDENTIALS OF ANY OF ITS USERS. YOU UNDERSTAND AND ACKNOWLEDGE THAT CONSULTANTS ARE NOT EMPLOYEES OR AGENTS OF IT STARTED HERE BUT ARE INDEPENDENT SERVICE PROVIDERS USING THE SITE, APPLICATION AND SERVICES TO MARKET THEIR EXPERTISE TO OTHER USERS AND THE PUBLIC. YOU ACKNOWLEDGE THAT IT STARTED HERE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION PROVIDED BY USERS OR INFORMATION CONTAINED IN USER CONTENT.
Please note that, as stated above, the site, application and services are intended to be used to facilitate User interaction. IT STARTED HERE cannot and does not control or guarantee the content contained in any Profile listings or the information exchanged between Users via the services. You understand and acknowledge that IT STARTED HERE is not responsible for and disclaims any and all liability related to any and all Profile listings and information provided under the services. Accordingly, all Users use the site, application and services at their own risk.
- ACCESSING THE SERVICE THROUGH OUR MOBILE APPLICATION
You must have a compatible mobile device to use the IT STARTED HERE mobile application (the “Application”), IT STARTED HERE does not warrant that the Application will be compatible with your mobile device.
- TERMS REGARDING APPLE AND ANDROID DEVICES
The following terms and conditions will apply when you access the App either from the Apple Store or the Google Play Store. You acknowledge that these Terms is between you and IT STARTED HERE only and not with Apple Inc. or Google Inc. (both an “App Distributor”), and IT STARTED HERE (which is not an App Distributor) is directly responsible for the App and the App Content thereof.
- Scope of License: The license granted to you for the App is limited to a non-transferable permit to use the App on a device that uses the Apple iOS and/or Android operating system as applicable and in line with the usage rules set forth in the applicable App Distributor terms and conditions agreement.
- Maintenance and Support: IT STARTED HERE is solely responsible for providing any maintenance and support services with respect to the App as specified under these Terms and applicable laws. You hereby agree that no App Distributor is responsible for any support and maintenance services in relation to the App.
- Warranty: IT STARTED HERE is responsible for any service warranties, whether express or implied by law, to the extent not effectively disclaimed. In any event, where the App fails to conform to any applicable warranty, you may alert the relevant App Distributor, and the App Distributor, in accordance with its policies and terms, may refund the purchase price (if any) paid for the App, and to the fullest extent permissible by applicable law, an App Distributor will have no other warranty obligation whatsoever with respect to the App and any other claims, losses, liabilities, damages, expenses or costs attributable to any failure to obey any warranty will be IT STARTED HERE ’s sole responsibility.
- Service Claims: You hereby agree that IT STARTED HERE (not an App Distributor) is liable for addressing any of your claims or those of a third party relating to the App or your control and/or use thereof, including but not limited to; (a) service liability claims; (b) any claim that the App fails to obey any applicable or legal requirement; and (iii) claims arising from consumer protection or similar legislation.
- Intellectual Property Rights: You acknowledge that in the event of any third-party claim that the App or your use thereof infringes a third party’s intellectual property rights, the relevant App Distributor will not be responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
- Legal Compliance: You represent and warrant that (i) you do not reside in a country that is subject to a United Kingdom embargo, or that has been designated by the United Kingdom as a ‘terrorist supporting’ country; and (ii) you are not on any United Kingdom list of prohibited or restricted parties.
- Third Party Terms and Conditions Agreement: You must comply with the third-party terms and conditions agreement applicable when using the App. For example, if you have a VoIP application, you must not violate their wireless data service agreement when using the App.
- Third Party Beneficiary: Both you and IT STARTED HERE acknowledge that the App Distributors and their subsidiaries are third party beneficiaries of these Terms and that upon your acceptance of the terms and conditions of these Terms, each App Distributor will have the right to enforce these Terms against you as a third party beneficiary thereof.
- SOFTWARE UPDATES
The Application may automatically download and install updates from time to time or require the downloading and installation of updates or new versions for continued use. We may update the Software from time to time, at our sole discretion. The update may be in the form of adding new features, bug fixing and new versions of the Software. In order to provide you with the most current version of the Software, you agree that new updates and versions of the Software may download and install automatically as they are made available by us, in our sole discretion. You agree to receive and permit us to deliver such new updates and versions to you. You acknowledge that in some instances updates and/or new versions may reduce or remove features and functionality in prior versions of the Application.
- USER ACCOUNT REGISTRATION, CREATION, PASSWORDS & SECURITY
In order to access certain features of the Site and Application and to create a Profile listing, you must create an account with IT STARTED HERE and complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form, including choosing a password and username. You may register directly via the Site or Application or through Third Party Registration.
You can also register to join by logging into your account with certain third party social networking sites (“SNS”) (including, but not limited to, Facebook, Google); each such account, a “Third Party Account”, via our Site or Application, as described below.
As part of the functionality of the Site, Application and Services, you may link your IT STARTED HERE Account with Third Party Accounts, by either: (a) providing your Third Party Account login information to IT STARTED HERE through the Site, Services or Application; or (b) allowing IT STARTED HERE to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to IT STARTED HERE and/or grant IT STARTED HERE access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating IT STARTED HERE to pay any fees or making IT STARTED HERE subject to any usage limitations imposed by such third party service providers.
By granting IT STARTED HERE access to any Third Party Accounts, you understand that IT STARTED HERE will access, make available and store (if applicable) any Social Networking Service Content that you have provided to and stored in your Third Party Account (“SNS Content”) so that it is available on and through the Site, Services and Application via your IT STARTED HERE Account and IT STARTED HERE Account profile page. Unless otherwise specified in these Terms, all SNS Content, if any, will be considered to be User Content for all purposes of these Terms. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, personal information that you post to your Third Party Accounts will be available on and through your IT STARTED HERE Account on the Site, Services and Application. Please note that if a Third Party Account or associated service becomes unavailable, or IT STARTED HERE’s access to such Third Party Account is terminated by the third party service provider, then SNS Content will no longer be available on and through the Site, Services and Application. You have the ability to disable the connection between your IT STARTED HERE Account and your Third Party Accounts, at any time, by accessing the “Settings” section of the Site and Application.
Please note that your relationship with the third party service providers associated with your third party accounts is governed solely by your agreement(s) with such third party service providers. IT STARTED HERE makes no effort to review any SNS Content for any purpose, including but not limited to, for accuracy, legality or non-infringement and IT STARTED HERE is not responsible for any SNS Content.
You acknowledge and agree that you are not permitted to create more than one (1) account on IT STARTED HERE. You agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the applicable registration mechanism (the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, non-current or incomplete, or IT STARTED HERE has reasonable grounds to suspect that such information is untrue, inaccurate, non-current or incomplete, IT STARTED HERE has the right to suspend or terminate your account and refuse any and all current or future use of the Application and Site.
You are entirely responsible for maintaining the confidentiality of your password and account and for any and all activities that occur under your account. You agree to (a) immediately notify us of any unauthorised use of your account or any other breach of security of which you become aware, and (b) exit completely from your account at the end of each online session. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by us or another party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder. You understand that you may voluntarily terminate your use of and delete your account from IT STARTED HERE Site and Application by using the applicable deactivation mechanism provided by IT STARTED HERE.
- CONSULTANT PROFILE LISTINGS
You (as a Consultant) may create Profile listings to offer your services to other Users. To this end, you acknowledge and agree to provide information regarding the Expertise you offer and skill set you possess as well as pricing and other financial terms applicable to your offering. Profile listings will be made publicly available via the Site, Application and Services.
Customers will be able to schedule and pay for an Appointment with you via the Site, Application and Services based upon the information provided in your Profile listing. You understand and agree that once a Customer requests an Appointment, the price quoted under your Profile listing may not be altered.
Your Profile listing will be approved by IT STARTED HERE Editors however you acknowledge and agree that you are solely responsible for any and all information and Profile listings you post. Accordingly, you represent and warrant that any Profile listing you post and the agreements you enter into with Customers (i) will not breach any agreements you have entered into with any third parties and (ii) will (a) comply with all applicable laws, Tax requirements, and rules and regulations that may apply to you and (b) not conflict with the rights of third parties. Please note that IT STARTED HERE assumes no responsibility for the content of Profile listings or for any User’s compliance with any applicable laws, rules and regulations.
You understand and agree that IT STARTED HERE is not involved in the interactions between Users and does not refer or endorse or recommend particular Consultants to Customers. You also understand and acknowledge that IT STARTED HERE does not edit, modify, filter, screen, monitor or guarantee User Content or the content of communications between Users. As stated above, IT STARTED HERE is not party to any agreements entered into between Users.
IT STARTED HERE reserves the right, at any time and without prior notice, to remove or disable access to any Profile listing for any reason, including Profile listings that IT STARTED HERE, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site, Application or Services. You acknowledge and agree that, as a Consultant, you are responsible for your own acts and omissions.
- STANDARD PROFILE SEARCH RANKINGS & SORT FUNCTION
Search results on site and Application are based on Consultant Profile listing matching keyword (s) algorithm along with factoring criteria, (including but not limited to Consultant Profile listing location, review ratings and price), IT STARTED HERE does not manually adjust the search result rankings of standard Consultant profile listings to endorse its Users.
IT STARTED HERE does not endorse any of its Users. However IT STARTED HERE may prioritise and describe Users as Top Rated Consultants or Pro Consultants based on factoring, review and paid for subscription. In addition, although these Terms require Users to provide accurate information, we do not attempt to confirm, and do not confirm, any User’s purported identity or credentials. You are responsible for determining the identity and suitability of others who you contact via the Site, Application and Services.
By using the Site, Application or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Users or other third parties will be limited to a claim against the particular Users or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from IT STARTED HERE with respect to such actions or omissions.
- TOP RATED CONSULTANTS
Top Rated Consultants are chosen manually by IT STARTED HERE editors through an ongoing review process based on seniority, volume of Appointments, extremely high ratings, exceptional customer care, high appointment completion rate and community leadership. Top Rated Consultants gain access to more extensive features, including exclusive access to beta features and VIP support.
Top Rated eligibility is constantly evaluated by IT STARTED HERE to ensure that the quality standards and expectations of the Top Rated selection is kept. IT STARTED HERE retains the right to change a Top Rated Consultant status in light of such evaluation. In addition, Top Rated Consultants who cannot maintain their high quality service through a severe drop in ratings, increased cancellation rate or violate our Terms of Service and/or our Community Standards, also risk losing their Top Rated status and the benefits that come with it.
- PRO CONSULTANTS (PREMIUM PROFILE LISTING)
Pro Consultants is a paid for Premium Service, and not a User endorsement. Users who undergo a criteria check process, chosen and administered by IT STARTED HERE editors, can be boosted to the top of search results and at IT STARTED HERE’s Discretion be included in marketing emails, notifications and marketing materials . Applying to be an IT STARTED HERE Pro Consultant is open to everyone: New Consultants adding their first Profile listing, as well as existing IT STARTED HERE Consultants.
Pro Consultant eligibility is constantly evaluated by IT STARTED HERE to ensure that the quality standards and expectations of the Pro Consultant selection is kept. IT STARTED HERE retains the right to change a Pro Consultant status in light of such evaluation. In addition, Pro Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.
- PREMIUM/ PAID SERVICES
If you buy any of our paid services (“Premium Services”), you agree to pay us the applicable fees and taxes and to any additional terms specific to the Premium Services provided to you at the time of your purchase or that may later apply to your continued use of the Premium Services.
Failure to pay the Premium Services fees will result in the termination of your Premium Services. Also, you agree that:
We may change, remove or add services and features to the Premium Services from time to time. We may also change our fees for Premium Services from time to time. You acknowledge our right to make such changes and agree that such changes do not entitle you to a refund of the fees paid for the Premium Services.
We may store your payment method (e.g., credit or debit card) to avoid interruptions in your Premium Services;
If you purchase a subscription, your payment method automatically will be charged at the start of each subscription period for the fees and taxes applicable to that period. To avoid future charges, cancel before the renewal date;
When you make payment for any of the services rendered on the site with the use of any CREDIT CARDS – AMEX, GPAY, APPLEPAY, OPAY, VISA and MASTERCARD, the following terms shall be applicable. By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorise us (or our third party payment processor) to obtain updated or replacement expiration dates and card numbers for your credit or debit card as provided by your credit or debit card issuer. The terms of your payment will be based on your payment method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen payment method.
We may calculate taxes payable by you based on the billing information that you provide us at the time of purchase.You are responsible for, and agree to pay, all such charges.
In the event you want to change or update payment information associated with your IT STARTED HERE account, you can do so at any time by logging into your account and editing your payment information.
- CONSULTANT REVIEWS & STAR RATINGS
Appointment Feedback reviews provided by Customers once an appointment is complete are an essential part of IT STARTED HERE’s rating system. Reviews demonstrate the Customers overall experience with the Consultant and their Expertise and advice given.
Customers are encouraged to communicate to the Consultant any concerns during their active appointment in regards to their experience, the advice and information provided by the Consultant.
Leaving a Consultant feedback is a basic prerogative of a Customer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.
To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate completed Appointments executed exclusively through the IT STARTED HERE platform from registered users within our Community.
Appointments arranged, determined to artificially enhance Consultant ratings, or to abuse the IT STARTED HERE platform with Appointments booked from additional accounts, will result in a permanent suspension of all related accounts.
Feedback star ratings given by customers are publicly displayed on a Consultants profile listing page.
Customer testimonials and reviews are encouraged to aid Customer decisions, when choosing a consultant. These testimonials are added to a Consultants profile listing if the Customer chooses to publish a public feedback review.
A request for feedback/rating will immediately follow the completion of an appointment, the Customer has three (3) days to respond. If no response is provided within the response period, the appointment will be considered completed.
Users are allowed to leave Consultant reviews on Appointments up to Ten (10) days after an Appointment is marked as complete. No new reviews may be added to an Appointment after Ten (10) days.
Consultants may not solicit the removal of feedback reviews from their Customers through mutual cancellations.
- APPOINTMENTS AND FEES FOR CONSULTANT
When an Appointment is requested with you via the Site, Application and Services, we will share with you (i) the first and last name of the Customer who has requested the Appointment, and (ii) a link to the Customer’s IT STARTED HERE Account profile page, so that you can view this information before confirming or rejecting the Appointment.
You will be required to either confirm or reject every appointment request within 24 hours of when the request is made (as determined by IT STARTED HERE in its sole discretion) or the request will be automatically cancelled.
When you confirm an Appointment request, IT STARTED HERE will send you an email, text message, notification or message via the Application confirming such booking, depending on the selections you make via the Site, Application and Services.
The amount due and payable by a Customer relating to Appointment time with you is referred to as an “Appointment Fee”. Appointment Fees are quoted in each Profile listing, as (£) Pound Sterling and in a price per minute format (the “Appointment Fee Rate”). Please note that it is Consultants, and not IT STARTED HERE, which set all Appointment Fee Rates.
In consideration of the Services, IT STARTED HERE charges you a fee (the “Service Fee”) based on a percentage of Appointment Fees collected on your behalf. The current applicable percentage is twenty percent (20%). The Service Fee is deducted from the Appointment Fee payable to you in respect of an Appointment. At the conclusion of each Appointment, IT STARTED HERE calculates the appropriate Appointment Fee payable by the Customer to you based on the duration of the Appointment and the applicable Appointment Fee Rate. After deducting the applicable Service Fee, IT STARTED HERE remits the balance of the Appointment Fee to you via its third party provider www.tide.com or such other payment methods as may be listed on the Site or via the Application, in (£) Pound Sterling.
We may change, remove or add service fees from time to time. You acknowledge our right to make such changes and agree that such changes do not entitle you to a refund of the fees paid for completed appointments. Except as otherwise provided herein, Service Fees are non-refundable.
Please note that IT STARTED HERE does not currently charge fees for the creation of standard Profile listings. Please note that IT STARTED HERE will provide notice of any Profile listing fee collection via the Site, Application and Services, in accordance with these Terms, prior to implementing such a Profile listing fee feature.
However, you may apply to List as a Pro Consultant for a monthly subscription fee currently £9.99. You acknowledge and agree that IT STARTED HERE reserves the right, in its sole discretion, to charge you for and collect fees from you for the creation of Profile listings.
- CONSULTANT WITHDRAWALS & FEES
Appointment Fees are only made available for withdrawal from the Request Withdrawal page following a safety clearance period of 14 days after the appointment is marked as complete. Top Rated & Pro Consultants are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.
To withdraw your available revenue, you must click on the designated withdrawal request to initiate the withdrawal process.
Withdrawals can only be made in the amount available to you.
Withdrawal fees vary depending on the withdrawal method. (20p per withdrawal for bank transfer)
Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.
By using any payment method and/or providing withdrawal payment details on IT STARTED HERE, you represent and warrant that: (a) you are legally authorised to provide such information; (b) you are legally authorised or have permission to use the account information(s); (c) if you are an employee or agent of a company or person that owns the account information, you are authorised by that company or person to use the account information on IT STARTED HERE; and (d) such actions do not violate any applicable law.
The terms of your withdrawal payment will be based on your payment method and may be determined by agreements between you and the financial institution, account issuer or other provider of your chosen payment method; and we may calculate taxes payable by you based on the billing information that you provide us at the time of Appointment Fee withdrawal.
- APPOINTMENTS AND CHARGES FOR CUSTOMERS
You (as a Customer), not IT STARTED HERE, are solely responsible for honoring any confirmed Appointments. If you choose to enter into a transaction with a Consultant by scheduling an Appointment via the Site or Application, these Terms and other terms, conditions, rules and restrictions associated with such Appointment as set out in the Profile listing may apply. You acknowledge and agree that you, and not IT STARTED HERE, will be responsible for performing the obligations of any such agreements, and IT STARTED HERE is not a party to such agreements and disclaims all liability arising from or related to any such agreements.
You may not offer direct payments to Consultants using payment systems outside of the IT STARTED HERE platform. Engaging in such dealings can lead to a termination of your account without notice to you.
You agree to pay IT STARTED HERE all Appointment Fees due in connection with any Appointment. In order to initiate an Appointment, you understand and agree to pay IT STARTED HERE the appointment Fee in advance to create and confirm an appointment, a minimum charge of 15 minutes is required to make an appointment. Throughout the appointment should you request additional time IT STARTED HERE will process and collect the Appointment Fees payable in accordance with these Terms and the terms of the Profile listing, in minimum 15 minute intervals. Any unused time will be forfeit, if the appointment finishes before prepaid time runs out or for any other reason. Please note that IT STARTED HERE cannot control any fees that may be charged to a User by his or her bank related to IT STARTED HERE’s collection of the Appointment Fees, and IT STARTED HERE disclaims all liability in this regard.
- FACE TO FACE MEETINGS
You agree to use caution in all interactions with other Users, particularly if you decide to communicate off the Site or application by scheduling an appointment to meet in person. In addition, you agree to review and follow IT STARTED HERE’s Safety Tips prior to using the Service. You agree that you will not provide your financial information (for example, your credit card or bank account information), or wire or otherwise send money to other Users.
YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. YOU UNDERSTAND THAT IT STARTED HERE DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ITS USERS OR OTHERWISE INQUIRE INTO THE BACKGROUND OF ITS USERS. IT STARTED HERE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS.
- GENERAL FINANCIAL TERMS
Customer Payments & Service Fee
In most cases, Appointments on IT STARTED HERE can be made by using one of the following payment methods: Credit Card, PayPal, IT STARTED HERE Credits or Discount codes. Additional payment methods may apply in certain cases.
IT STARTED HERE Service fees are added at the time of booking where a Customer can review and accept the total amount requested to pay. These fees cover IT STARTED HERE administrative fees. As of July 2020, the current fees assessed to the total purchase amount are £1.50 on purchases up to £30 and 5% on purchases above £30, these service fees are subject to regular review.
You may not offer Consultants to pay, or make payment using any method other than through the IT STARTED HERE App/Site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support Support@itstartedhere.co.uk
By using any payment method and/or providing payment details for making Appointments on IT STARTED HERE, you represent and warrant that: (a) you are legally authorised to provide such information; (b) you are legally authorised or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorised by that company or person to use the payment method to make payments on IT STARTED HERE; and (d) such actions do not violate any applicable law.
Cancellations & Refunds
You (as a Customer) may cancel an Appointment in app without penalty; provided, it is no less than 30 minutes before the scheduled commencement time, or that you have not already initiated the appointment with the Consultant via the Services. You (as a Consultant) may cancel a scheduled Appointment in app without penalty at any time provided it is no less than 30 minutes before the scheduled commencement time. If you have been improperly charged for an Appointment that was cancelled and require a refund, please contact IT STARTED HERE at support@ItStartedHere.co.uk .
You understand and agree that you are solely responsible for determining your applicable Tax reporting requirements in consultation with your tax advisors. IT STARTED HERE cannot and does not offer Tax-related advice to any Users of the Site, Application and Services.
- USER CONDUCT
You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Site, Application, Services and Content. In connection with your use of our Site, Application and Services, you may not and you agree that you will not:
- violate any applicable law depending on their residency or location or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and Tax regulations;
- use manual or automated software, devices, scripts robots, other means or processes to access, “scrape”, “crawl” or “spider” any web pages or other services contained in the Site, Application, Services or Content;
- use the Site, Application or Services for any commercial or other purposes that are not expressly permitted by these Terms;
- Copy, store or otherwise access any information contained on the Site, Application, Services or Content for purposes not expressly permitted by these Terms;
- infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights;
- interfere with or damage our Site, Application or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;
- use our Site, Application or Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers;
- use our Site, Application or Services in connection with the distribution of unsolicited commercial email (“spam”) or advertisements unrelated to lodging in a private residence;
- “stalk” or harass any other User of our Site, Application, or Services or collect or store any personally identifiable information about any other User other than for purposes of transacting as a IT STARTED HERE User;
- register for more than one IT STARTED HERE Account or register for a IT STARTED HERE Account on behalf of an individual other than yourself;
- contact a Consultant or Customer for any purpose other than asking a question related to the Services,
- recruit or otherwise solicit any other User to join third party services or websites that are competitive to IT STARTED HERE, without IT STARTED HERE’s prior written approval;
- impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;
- use automated scripts to collect information or otherwise interact with the Site, Application or Services;
- use the Site, Application and Services to find an Consultant and then complete a transaction independent of the Site, Application or Services in order to circumvent the obligation to pay any fees related to IT STARTED HERE’s provision of the Services;
- as an Consultant, submit any Profile listing with false or misleading information, or submit any Profile listing with a price that you do not intend to honor;
- post, upload, publish, submit or transmit any Content that: (i)infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v)promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances;
- systematically retrieve data or other content from our Site, Application or Services to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;
- use, display, mirror or frame the Site or Application, or any individual element within the Site, Services, or Application, IT STARTED HERE’s name, any IT STARTED HERE trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without IT STARTED HERE’s express written consent;
- access, tamper with, or use non-public areas of the Site or Application, IT STARTED HERE’s computer systems, or the technical delivery systems of IT STARTED HERE’s providers;
- attempt to probe, scan, or test the vulnerability of any IT STARTED HERE system or network or breach any security or authentication measures;
- avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by IT STARTED HERE or any of IT STARTED HERE’s providers or any other third party (including another user) to protect the Site, Services, Application or Collective Content;
- forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Site, Services, Application or Collective Content to send altered, deceptive or false source-identifying information and;
- attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site, Services, Application or Collective Content; or advocate, encourage, or assist any third party in doing any of the foregoing.
IT STARTED HERE will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. IT STARTED HERE may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that IT STARTED HERE has no obligation to monitor your access to or use of the Site, Application, Services or Collective Content or to review or edit any User Content, but has the right to do so for the purpose of operating the Site, Application and Services, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body.
IT STARTED HERE reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that IT STARTED HERE, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site, Application or Services.
- APPLICATION LICENSE
Subject to your compliance with these Terms, IT STARTED HERE grants you a limited non-exclusive, non-transferable license to download and install a copy of the Application on a single mobile device or computer that you own or control and run such copy of the Application solely for your own personal use. IT STARTED HERE reserves all rights in the Application not expressly granted to you by these Terms.
IT STARTED HERE Content and User Content License
Subject to your compliance with the terms and conditions of these Terms, IT STARTED HERE grants you a limited, non-exclusive, non-transferable license, to (i) access and view any IT STARTED HERE Content solely for your personal and non-commercial purposes and (ii) access and view any User Content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section.
You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Site, Application, Services, or Collective Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by IT STARTED HERE or its licensors, except for the licenses and rights expressly granted in these Terms.
We may, in our sole discretion, permit Users to post, upload, publish, submit or transmit User Content. By making available any User Content on or through the Site, Application and Services, you hereby grant to IT STARTED HERE a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such User Content on, though, or by means of the Site, Application and Services. IT STARTED HERE does not claim any ownership rights in any such User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such User Content.
You acknowledge and agree that you are solely responsible for all User Content that you make available through the Site, Application and Services. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all User Content that you make available through the Site, Application and Services or you have all rights, licenses, consents and releases that are necessary to grant to IT STARTED HERE the rights in such User Content, as contemplated under these Terms; and (ii) neither the User Content nor your posting, uploading, publication, submission or transmittal of the User Content or IT STARTED HERE’s use of the User Content (or any portion thereof) on, through or by means of the Site, Application and the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
- COPYRIGHT POLICY
It is IT STARTED HERE’s policy to terminate in appropriate circumstances the IT STARTED HERE Accounts of Users who infringe or are believed to be infringing the rights of copyright holders.IT STARTED HERE respects copyright law and expects its users to do the same.
- TERMINATION AND IT STARTED HERE ACCOUNT DEACTIVATION
We may, in our discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate these Terms or your access to our Site, Application and Services, and (b) deactivate or cancel your IT STARTED HERE Account. Upon termination we will promptly pay you any amounts we reasonably determine we owe you at our discretion, which we are legally obligated to pay you. In the event IT STARTED HERE terminates these Terms, or your access to our Site, Application and Services or deactivates or cancels your IT STARTED HERE Account you will remain liable for all amounts due hereunder. You may cancel your IT STARTED HERE Account at any time by contacting IT STARTED HERE. Please note that if your IT STARTED HERE Account is cancelled, we do not have an obligation to delete or return to you any content you have posted to the Site, Application and Services, including, but not limited to, any reviews or Feedback.
If you choose to use the site, application and services, you do so at your sole risk. you acknowledge and agree that IT STARTED HERE does not have an obligation to conduct background checks on any User, including, but not limited to, Customers and Consultants, but may conduct such background checks in its sole discretion. The site, application, services and collective content are provided “as is”, without warranty of any kind, either express or implied. Without limiting the foregoing, IT STARTED HERE explicitly disclaims any warranties of merchantability, fitness for a particular purpose, quiet enjoyment or non-infringement, and any warranties arising out of course of dealing or usage of trade. IT STARTED HERE makes no warranty that the site, application, services, collective content, including, but not limited to, the Profile listings or any information provided via appointments will meet your requirements or be available on an uninterrupted, secure, or error-free basis. IT STARTED HERE makes no warranty regarding the quality of any Profile listings, the services or collective content or the accuracy, timeliness, truthfulness, completeness or reliability of any collective content obtained through the site, application or the services.
No advice or information, whether oral or written, obtained from IT STARTED HERE or through the site, application, services or collective content, will create any warranty not expressly made herein.
YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATION OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION OR SERVICES. YOU UNDERSTAND THAT IT STARTED HERE DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SITE, APPLICATION OR SERVICES. IT STARTED HERE MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SITE, APPLICATION OR SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE SITE, APPLICATION OR SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATION OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION OR SERVICES, INCLUDING, BUT NOT LIMITED TO, CONSULTANTS, REGARDLESS OF WHETHER SUCH COMMUNICATIONS OR INTERACTIONS ARE ORGANISED BY IT STARTED HERE.
- LIMITATION OF LIABILITY
You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the site, application, services and collective content, Profile listings or appointments via the site, application and services, and any contact you have with other users of IT STARTED HERE whether in person, by phone, online or other means remains with you. Neither IT STARTED HERE nor any other party involved in creating, producing, or delivering the site, application, services or collective content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with these terms, from the use of or inability to use the site, application, services or collective content, from any communications, interactions or meetings with other users of the site, application, or services or other persons with whom you communicate or interact as a result of your use of the site, application, services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not IT STARTED HERE has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.
In no event will IT STARTED HERE’s aggregate liability arising out of or in connection with these terms and your use of the site, application and services including, but not limited to, from your Profile listing or booking of any appointment via the site, application and services, or from the use of or inability to use the site, application, services or collective content and in connection with any interactions with any other Users, exceed the amounts you have paid or owe for appointments made via the site, application and services as a User in the one (1) month period prior to the event giving rise to the liability, if no such payments have been made, as applicable. The limitations of damages set forth above are fundamental elements of the basis of the bargain between IT STARTED HERE and you. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.
You agree to release, indemnify, and hold IT STARTED HERE and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Site, Application, Services, or Collective Content or your violation of these Terms; (b) your User Content and (c) your (i) interaction with any User, (ii) reliance on any information exchanged via the Site, Application or Services, or (iii) creation of a Profile listing. IT STARTED HERE shall have the right to control all defense and settlement activities.
- FEEDBACK AND REPORTING MISCONDUCT
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Site, Application and Services (“Feedback”). You may submit Feedback by emailing us at support@ItStartedHere.co.uk You acknowledge and agree that all Feedback will be the sole and exclusive property of IT STARTED HERE and you hereby irrevocably assign to IT STARTED HERE and agree to irrevocably assign to IT STARTED HERE all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein. At IT STARTED HERE’s request and expense, you will execute documents and take such further acts as IT STARTED HERE may reasonably request to assist IT STARTED HERE to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.
In addition, If you feel any user is acting or has acted inappropriately, including but not limited to, anyone who (i) engages in offensive, violent or sexually inappropriate behavior, (ii) you suspect of fraud, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and to IT STARTED HERE.
Unless otherwise specified herein, any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by IT STARTED HERE (i) via email (in each case to the email address that you provide) or (ii) by posting to the Site or via the Application. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
These Terms are intended to govern the agreement between IT STARTED HERE and you to the extent permitted by all applicable laws, ordinances, rules, and regulations. If any provision of these Terms or the application thereof to any person or circumstances shall, for any reason or to any extent, be invalid or unenforceable, the remainder of these Terms and the application of such provision to other persons or circumstances shall not be affected thereby, but rather shall be enforced to the greatest extent permitted by law.
- ENTIRE AGREEMENT
These Terms constitute the entire and exclusive understanding and agreement between IT STARTED HERE and you regarding the Site, Application, Services, Collective Content and any Appointments or Profile listings made via the Site, Application and Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between IT STARTED HERE and you regarding the same.
- GOVERNING LAW AND DISPUTES
This Agreement will be governed by, construed and enforced in accordance with the laws of England, without regard to its conflicts of law principles or provisions. The parties specifically exclude from application to this Agreement the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act. Any disputes arising out of or in connection with this Agreement shall be exclusively settled under the Rules of Arbitration of the International Chamber of Commerce (the “ICC Rules”) by one arbitrator appointed in accordance with the ICC Rules (the “Arbitrator”). The arbitration shall take place in England and shall be conducted in the English Language. The arbitration shall be conducted on a confidential basis. The award passed by the Arbitrator shall be final and binding on both parties. Nothing contained herein shall prevent either party from applying to any court of law in order to obtain injunctions, equitable relief or any equivalent remedy, against the other Party, in order to restrain the breach of any restrictive covenants pursuant to this Agreement. The arbitration award shall be enforceable in any court of competent jurisdiction. Any motion to enforce or vacate an arbitration award under this agreement shall be kept confidential to the maximum extent possible. Accordingly, for any claim that you have with us, you agree, prior to filing any suit or proceeding, to first contact us and attempt to resolve the claim informally by sending us a written notice of your claim (“Notice”). If you and we cannot reach an agreement to resolve the claim within 30 days after the Notice is received, then either party may file a claim in court. Notwithstanding the foregoing, we may seek injunctive relief in any court of competent jurisdiction. YOU AGREE THAT ANY CAUSE OF ACTION THAT YOU MAY HAVE ARISING OUT OF OR RELATED TO IT STARTED HERE OR THESE TERMS MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
The failure of IT STARTED HERE to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorised representative of IT STARTED HERE. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
Contacting IT STARTED HERE
If you have any questions about these Terms, please contact IT STARTED HERE at:
Mail: IT STARTED HERE Ltd
IT STARTED HERE SAFETY TIPS & FACE TO FACE APPOINTMENTS
Last Update: July 2020
Appointment Safety Tips
The It Started Here App has been designed in such a way to enable you to share information with other users instantly through multiple communication channels, enabling you to have conversations on the It Started Here platform and get the advice you need instantly without the immediate need to meet face to face, however you may find after discussions over in–app chat or voice appointments; that hashing out ideas and getting under the skin of a problem you are facing is easier when sat in the same room for a longer appointment.
The prospect of finally solving that burning question can be thrilling, but you should always be cautious when interacting with someone you don’t know. Use your best judgment and put your safety first, whether you are using the appointment service to chat, video call or are meeting in person. While you can’t control the actions of others, there are things you can do to help you stay safe during your It Started Here experience.
Never Send Money or Share Financial Information
We have designed the Appointment settings and payments to ensure a safe, recordable transaction, Never send money, especially over wire transfer, even if the person claims they can only help you if you do so, or says it is an emergency.
Money transfers outside of the app are near impossible for you to trace. Never share information that could be used to access your financial accounts. If another user asks you for money, report it to us immediately.
Protect Your Personal Information
Never share personal information, such as your home address, or details about your daily routine (e.g., that you go to a certain place every Monday) with people you don’t know, and is not relevant to the appointment or arranging a meeting place for your face to face appointment. Limit the information that you share about your family, friends and colleagues in early communications unless necessary. Avoid sharing details such as your family members’ names, where they go to school/work, or their ages or genders.
Stay on the Platform, if not comfortable
We have designed the multi communication channels to enable you to keep conversations on the It Started Here platform and get the advice you need instantly without the need to communicate face to face, although you are encouraged to do so when you feel comfortable. Users with bad intentions often try to move the appointments outside of the platform by offering contact details such as messaging apps, email, or phone numbers which will be outside the Terms of service of the platform.
We encourage all who use our platform to conduct themselves in a professional manner, and whilst the content of your appointments is completely up to you, the aim of the app is to facilitate knowledge sharing and communication with experienced professionals for advice. Immediately report scammers, especially if they ask for financial help. Be wary of the language people use and if you feel uncomfortable immediately cease communication and report this behaviour to It Started Here.
Report All Suspicious and Offensive Behavior
You know when someone’s crossed the line and when they do, we want to know about it. End the appointment and report anyone that violates our terms. Here are some examples of violations:
- Requests for money or donations
- Underage users
- Harassment, threats, and offensive messages
- Inappropriate or harmful behavior during or after meeting in person
- Fraudulent profiles
- Spam or solicitation including links to commercial websites or attempts to sell products or services outside of those promoted on the app
You can report any concerns about suspicious behavior from any profile page or appointment communications by emailing Support@ItStartedHere.co.uk For more information, check out our Terms of service.
Protect Your Account
Be sure to pick a strong password, and always be careful when logging into your account from an unknown device or public or shared computer. It Started Here will never send you an email asking for your username and password information — if you receive an email asking for account information, report it immediately.
Scheduled face to face appointments & Meeting in Person
Screening Users before Appointments
Spend some time reading profiles and familiarise yourself with the person’s experience & credentials, Arrange a short Text, Voice or Video conversations first to get an understanding of how you could benefit from a longer face to face appointment.
Face to face appointments can be more useful than other services, but don’t be afraid to ask questions to screen for any red flags or deal breakers. A quick 15 minute phone or video call can be a useful screening tool before commiting and scheduling a longer appointment in person.
Meet in Public, at your offices and Stay in Public
Carry out your meeting in a populated, public place — never at your home or any other private location. If you feel pressured to go to a private location cancel or end the appointment.
Tell Colleagues, Friends or Family about Your Plans
Tell a Colleague, friend or family member of your plans, including when and where you’re going, and share the profile details. Have your mobile phone charged and with you at all times, login to the app when you have arrived.
Be in Control of Your Transportation
Knowing how you are getting to and from your Face to Face appointment is important, so that you can leave whenever you want. If you’re driving yourself, it’s a good idea to have a backup plan such as a ride-share app or a friend to pick you up.
Don’t Leave Drinks or Personal Items Unattended
Know where your drink comes from and know where it is at all times — only accept drinks poured or served directly from a server. Many substances that are slipped into drinks to facilitate sexual assault are odorless, colorless, and tasteless. Also, keep your phone, purse, wallet, and anything containing personal information on you at all times.
If You Feel Uncomfortable, end the appointment early
It’s your prerogative to end the appointment early if you’re feeling uncomfortable. If your instincts are telling you something is off or you feel unsafe, end the in platform appointment or if face to face, leave or ask a member of the public or serving staff for help if needed.
It Started Here.Support or Advice
The It Started Here platform is a community of professionals interacting to share advice and knowledge, if at any time you feel as though a user is mis-using the service and you need support or advice please get in touch immediately by emailing support@ItStartedHere.co.uk